Sue Lueder
In 2014, I joined Google and in my first 90 days, I immersed myself in understanding Google's operations by dissecting its failures and driving process improvements. I worked on Google's blameless postmortem practice and tools by synthesizing weekly outage reports and fostering a culture of learning from failures. I co-authored two chapters in Google’s SRE books on this work.
I also co-founded an internal Agile coaching network, developing a popular workshop that later inspired the Grow With Google Program Management certificate course on Coursera, reaching over 400k students.
Armed with a background in Physics and Organizational Development, I bring a systemic perspective to my work and life. Now, I'm excited to bring my expertise in running blameless retrospectives to a wider audience, focusing on fostering a culture of learning and collaboration.
John T. Reese
I joined Google in 2006, drawn in by the promise of understanding how something so huge and complex could work. For me, understanding and simplifying go hand in hand. I quickly developed a reputation for making complicated things simpler, more robust, and more approachable.
One of my favorite projects was spearheading the spread of the blameless retrospective process, across multiple continents and, more challengingly, across multiple job functions. I found ways to show the process was fun and uplifting, from reading clubs, to collaborative whiteboard sessions, to demonstrating the approach to non-engineering parts of the company in the form of storytelling.
When we learn processes to recognize the patterns that underlie our lives and the systems we’ve built around them, the very process of recognition is a powerful force to strengthen the good and engineer away the bad.